Why didn't I receive an order confirmation email for my online order?

Occasionally when an order is placed online, the order confirmation ends up in your Spam or Junk folder - rather than in your inbox! We apologize for this inconvenience if you've experienced this and are working to get this resolved. Please check that folder in your email inbox and let us know if you still didn't receive an email.

We're happy to give you an update on the status of your order by contacting us at support@auralex.com or calling us at (317) 842-2600.

For future prevention of this issue, you can add our email address support@auralex.com as a contact in your email! Next time, it should appear directly in your inbox.